FAQ

I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 1 day, and once our warehouse has processed your order or your order has already been shipped, we will be unable to make any changes.

I Just Placed My Order. Can I Add Another Item To It?
Yes, Please contact us. We’ll be happy to add the items to your order.

I didn't receive an order confirmation email - what should I do?
If you don't receive an order confirmation email in your inbox please check all other boxes (spam, social,etc) If you don't find it in any inbox please contact us to  sales@kitess-clothing.com 

I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?
Please check our size guide - there's a size guide in every product.

Can I order different sizes for the top and the bottom of the bikinis?  

Yes! Although we don't sell separates you can choose different sizes for the top and the bottom of the bikinis. Just choose the respective sizes you want in the product. 

My order hasn't arrived yet. How can I have more information? 

We try to ship all orders as soon as possible. The shipping deadline is 3-10 business days. Any more questions feel free to contact us: sales@kitess-clothing.com 

How can I make an exchange? 
Please send us an email to sales@kitess-clothing.com with your order reference. Wright in the email wish product you want to change and for what (product name name and size).

I want to make a return - how do I proceed? 

Please send us an email with your order reference maximum within 15 days after you received your order ( we won't accept any returns/exchanges after this deadlineto sales@kitess-clothing.com telling wish product you want to return. You can send your return to: KITESS, RUA DO ALMADA, 262, 1 ANDAR - SALA 16, 4050-032 PORTO - PORTUGAL.

We don't accept accessories returns - just exchanges.

Can I Return Or Exchange Items That Were Purchased On Sale?
Yes you can. In the accessories we only accept exchanges.

How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@kitess-clothing.com to your safe sender list.

Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. 
Kitess cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Kitess or give us a wrong adress , you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Kitess. This amount will be deducted from your merchandise refund. 


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